Returns & Warranty (draft)

DRAFT for legal review. Not yet in effect. Do not publish without attorney review.

Returns

Unused items in original condition can be returned within 30 days of delivery for a refund to the original payment method. Contact us first and we'll send instructions.

Rope cut to length is not returnable unless it arrives defective or not as ordered.
Return shipping is paid by the customer unless the item was defective or we made a mistake.
Refunds are issued within 5 business days of receiving the return.

Defective or damaged items

If something arrives damaged, defective or wrong, email us within 14 days with photos and your order number. We'll replace it or refund it, including shipping.

Limited warranty

We warrant our products to be free from defects in materials and workmanship at the time of delivery for [period to be set with counsel]. This warranty does not cover normal wear, chafe, UV degradation, cuts, heat damage, misuse, overloading, alteration, or use in applications we list as not intended.

Important limits

Our products are not intended for lifting, towing, climbing, rescue, life-safety or standing-rigging use. Users are responsible for selecting the right product, inspecting it regularly, and retiring it when worn. [Limitation of liability and disclaimer language to be drafted by counsel for Florida law.]